Service Delivery is primarily concerned with the proactive and forward-looking services that the business requires of its ICT in order to provide adequate support to the business users. It is focused on the business as the Customer of the ICT services.

In an ITIL® model this consists of:

• Service Level Management
• Capacity management
• IT Service continuity management
• Availability management
• Financial management

SNSMC has significant experience and exposure in ITIL® and is able to assist organizations in integrating the ITIL® framework into your technology group. With a pragmatic staged approach our consultants and associates look for where the best return for investment can be gained, and use that as the starting point along the ITIL® journey.

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce