|About Us RVW Pugh Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.|
Our Contact details:
RVW Pugh Ltd
Head Office, Mellington, Churchstoke, Montgomery, Powys, SY15 6TQ
Phone: 01588 620545
Fax: 01588 620515
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept payment either through Paypal on our website or by credit card over the phone. Simply call us on 01588 620545 and ask for stores, our sales respresentatives will be happy to help. We do not store personal information such as credit card details and as soon as an order has been successfully processed we destroy any such information in a responsible and secure manner.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling Items will be shipped once payment has been recieved and cleared. Most items will be shipped immediately, but please allow up to 28 days for delivery. |
If an item ordered is out of stock we will contact you to arrange a back order and to advise delivery timescases.
Our shipping charges are based on the weight of the item. We keep our shipping costs reasonable and only change you for the cost of postage, packing and handling.
|Delivery Schedule We send your order right away, usually within 7 business days, but please allow 28 days for delivery. |
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. |
|Credit Card Security We currently only accept credit card details over the telephone. We only keep credit card details as long as an order is being processed, once an order has been completed satisfactorily we destroy the card information in a secure and responsible manner.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01588 620545 (International +44 01588 620545) or write to us at RVW Pugh Ltd, Head Office, Mellington, Churchstoke, Montgomery, Powys, SY15 6TQ|
|Returns Policy Under the goods of sale act and distance selling regulations, you have the right to cancel the order within 7 days of receipt of the goods.The item must be unused, in it's original packaging and include all it's accessories.If you require us to collect the item we will do so at our standard rates, once this process is completed and the item checked we will refund the cost of the item. |
Your rights to return goods are protected under the EU Distance Selling Directive.